Specialist Healthcare Passenger Assistants

Job Title: Specialist Healthcare Passenger Assistants
Contract Type: Temporary
Location: North West London
Salary: £15.00-£20.00
Start Date: ASAP
Reference: SHPA
Contact Name: Team
Job Published: October 31, 2022 17:37

Job Description

Medicnow is an NHSi framework Agency who provide highly-qualified and flexible Ambulance Staff to the NHS, Ministry of Defence (MOD) UK and foreign deployments and the wider private sector including primary and secondary healthcare.

And we currently need passenger transport services for children / young people with special educational needs well as a small number of vulnerable adults. 

Our client’s minibuses are all 16-seater and around half are tail-lift buses that can accommodate

wheelchairs which reduces the seating capacity. Buses are normally operated to the maximum practical capacity of 10-12 passengers plus passenger assistant(s) and driver.

Our client is looking for safe, reliable and consistent service for our service users ensuring the following:

Safe: The safety of each service user is of over-riding importance.

Reliable: Service users must arrive at the right location and on time.

Consistent: Minimising variations of drivers and passenger assistants


Staff work across two (2) sessions a day (morning and afternoon) with hours varying according to the route allocated. Some staff are required to work a single session for all or part of the normal working day. Most work is term time only. This split shift is usually 0730 – 0930 and 1430 – 1700. This allows for travel to and from base as well.


Staff are required on a consistent basis, as far as can reasonably be expected, in the interests of continuity of service for vulnerable service users. 



Training / Qualifications

On general routes our Passenger Assistants are trained as a minimum to the following:                                                                                                                                          


Training and experience in complex care – this will certainly help


  • PATS (Passenger Assistant Training Scheme) 
  • First Aid & Anaphylaxis (including EpiPen) – Red Cross / St Johns Ambulance Certified, FAW.
  • Child Protection / Safeguarding Vulnerable Persons
  • Disability Awareness
  • Dealing with Challenging Behaviour (aka Positive Handling)
  • Manual Handling
  • Health & Safety – Incident & Accident Reporting
  • PATS Training


Our Specialist Healthcare Passenger Assistants are required to be trained / qualified to the following: 


  • Administration of Emergency Medication including Buccal Midazolam
  • Severe Epilepsy Care
  • Sign Language (BSL Certified)
  • Suction Emergency Care; covers tracheostomy suctioning.
  • Physical Intervention
  • Other Specialist/Medical

What we offer as a company:

  • Excellent hourly rate of pay on a weekly basis.
  • An experienced clinical lead on hand for support.
  • Free yearly training.
  • Excellent referral scheme.
  • Easily accessible online rotas to suit your availability.