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Call Handler needed in Addlestone.

Job Title: Call Handler needed in Addlestone.
Contract Type: Temporary
Location: Addlestone
Industry:
Salary: £12.00-£19.00
Start Date: ASAP
Reference: CH/ADD
Contact Name: Team
Job Published: June 22, 2022 17:11

Job Description

Medicnow works with a variety of public and private sector healthcare clients and roles for Call Handler have been requested by one of our respectable private clients in the south of England. 

Locations Include

  • Camberley
  • Addlestone
  • South Godstone

Our client is a large private ambulance provider and they have numerous ad-hoc shifts: day and night shifts, full and part time hours available seven days a week, varied shifts and working patterns available

The role is based in a Contact Centre which is a single point of access for a number of contracts that relate to the provision of non-emergency patient transport. The Contact Centre receive telephone calls from a range of people, including patients, GP surgery staff, and other health care colleagues, and handles in excess of 250,000 calls per year. It is operational 24 hours a day, 7 days a week. You will be responsible for effectively answering and logging all calls and requests for Non-emergency Patient Transport, ensuring accuracy of information is received and recorded.

Essential requirements include;

  • Excellent communication skills, especially the ability to speak clearly over the telephone
  • Customer Service experience
  • Telephone and general administration experience
  • Experience in use of IT systems and ability to input data accurately
  • Ability to work calmly especially when under pressure

 

It is essential you have:

  • Able to meet stringent pre-employment checks including, satisfactory references, enhanced DBS checks

What we offer as a company:

  • Excellent hourly rate of pay on a weekly basis.
  • An experienced clinical lead on hand for support.
  • Free yearly training.
  • Excellent referral scheme.
  • Easily accessible online rotas to suit your availability.