Job Description
MedicNow is recruiting a Clinical Advisor for the NHS 111 service, based in South East of England; for private clients and the NHS Trusts.
As a Clinical Advisor and an integral part of the 111 team, you will be accountable for assessing callers with a wide spectrum of clinical conditions. You will provide information and advice, including home care management, and make onward referrals as appropriate, using clinical decision-making software. Your role will involve efficiently managing the patient flow, in line with KPIs, whilst ensuring patient safety, being respectful and instilling confidence in the NHS 111 service.
Key duties
You’ll undertake telephone clinical assessments (triage) for a wide range of conditions, with the support of diagnostic software. You will analyse complex information and use your professional skills and experience to find an appropriate course of action for patients’ immediate health needs.
You will confidentially and competently deal with potential and real emergency situations, initiating emergency care when presented with life-threatening conditions and ensuring an immediate response from the emergency services.
The role will involve KPIs, which must be adhered to without jeopardising the safety of the patient.
Who are we looking for?
The right candidate for this role will possess strong clinical skills and sound judgement, appropriate to the demands of the service, which will be underpinned by experience and theoretical knowledge.
Our successful applicant will be able to exercise a high degree of professional autonomy, critical judgement and refer to other members of the multidisciplinary team as required.
Outstanding communicative skills are essential; the role involves communicating with a diverse range of people from varied age groups, cultures and backgrounds. Excellent negotiation abilities are also essential, particularly when dealing with verbally aggressive callers, people with mental health problems, distressed parents or those caring for the terminally ill.
Desirable skills & experience
- Experience of working autonomously in clinical practice
- Understanding of the call handling and telephone triage roles
- Understanding of operations policies and procedures
- Minor illness qualification or similar
- Teaching and/or mentorship qualification
Essential skills & experience
- Registration with the NMC/HCPC or other suitably qualified professional body
- At least three years post-qualified
- Evidence of ongoing Professional Development
- Experience of working in one or more of the following settings: Primary Care, Ambulance Service, Community, OOH, NHS 111 or other urgent care services
